Assessor Resource
BSBCOM404
Promote and liaise on compliance requirements, systems and related issues
Assessment tool
Version 1.0
Issue Date: May 2024
This unit describes the skills and knowledge required to communicate about an organisation’s compliance requirements and commitments to staff, agents, contractors and other relevant third parties.
It applies to individuals who use well developed promotional and liaison skills, combined with knowledge of relevant legislative requirements, code/s of practice and internal standards and procedures, to ensure that compliance is an integral part of normal business operations.
Application of this unit must be consistent with the pertinent sections of relevant Australian and international standards and legislative requirements including: AS 3806:2006 Compliance programs, AS ISO 10002:2006 Customer satisfaction – Guidelines for complaints handling in organizations, AS/NZS 4360:2004 Risk management and AS ISO 15489:2004 Records management.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
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